515.243.1020
scheduling@cgccounseling.com
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MAKE AN APPOINTMENT

Have some questions? Below we’ve outlined some general information to better inform you about our appointment process. 
Choosing a Therapist
Medical Insurance Coverage
Setting Up an Appointment
On Your Initial Visit
Choosing a Therapist
Appointment

We understand that choosing a therapist can be an overwhelming task. We’ve tried to help you through this by giving you an overview of our services. As you browse the counseling focus areas, you will find a brief explanation as well as the clinicians who work with individuals in those areas.

You can also go straight to our Counselors page and find information about each member of our team. There you can learn about the focus areas they serve, their experience and their certifications. Browse through the list and note a few providers that are a good fit for your situation.

If you prefer, you may certainly call our office, and our administrative staff will be available to help you with the selection of a provider.

Medical Insurance Coverage
Appointment

It will be important for you to take time to contact the plan administrator of your insurance carrier, to review your insurance coverage benefits. Call the 800 number on the back of your insurance card to identify the mental health benefits and limitations available to your specific policy.

As a starting point, these are some of the important questions to consider asking your insurance carrier:

  • What is the extent of my mental health coverage?

  • Do I need to get pre-authorization for mental health treatment?
  • What is the co-pay due at the time of each appointment?


We are dedicated to providing you with the best possible care and we will gladly provide assistance with questions you may have related to your insurance in order to help you receive your maximum allowable benefits.

Please keep in mind, however, that your insurance is a contract between you, your employer and the insurance company. Not all services are a covered benefit in all contracts. While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date the services are rendered.

Setting Up an Appointment
Appointment

To set up an appointment, call our West Des Moines office at 515.243.1020 or our Boone office at 515.432.8687

During that call, you can anticipate our administrative staff to:

  • Ask questions regarding the reason for the therapies and services anticipated
  • Answer questions you may have about our services and therapists
  • Record your insurance information, if you will be using it to pay for the services
  • Schedule the appointment to meet with the therapist
  • Instruct you on required patient paperwork

For your convenience, patient paperwork is available online. Click on the links below to print and complete the forms prior to your first appointment.

Adult Registration Packet
Child Registration Packet

On Your Initial Visit
Appointment

Plan to arrive 10 minutes prior to your scheduled appointment time. Don’t forget to bring:

  • Completed paperwork
  • Your insurance card

Check in with the front desk. Our administrative staff will make a photocopy of your insurance card and review your information.

A reminder that payment will be due at time of service. We accept cash, check, or credit card as forms of payment for services and insurance co-pays.

When you are ready, give our office a call or send us an email. We are happy to answer any questions you may have.

CONTACT US

WEST DES MOINES OFFICE

1248 8th Street, Suite 201, West Des Moines, IA 50265
515.243.1020
515.883.1946

BOONE OFFICE

915 8th St, Boone, IA 50036
515.432.8687
515.432.8687

CLIENT INTAKE PAPERWORK

  • Adult Registration Packet
  • Child Registration Packet
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